Favorite

From Deer in the Headlights to complete confidence.

Apr 16, 2024

Have you ever been caught off guard by a pricing question and had to scramble to find an answer? See how it looks!

SSI Primetime Sales

Favorite

Contact Customers After Delivery

Apr 15, 2024

Following up with customers after Delivery helps ensure satisfaction and provide relationship-building opportunities that would otherwise be lost.

Customer Experience Customer Satisfaction Delivery Follow-Up Sales

Favorite

Driver Profiles: Seat Memory

Apr 11, 2024

Driver profiles for certain Kia vehicles can store seat memory settings for up to 3 different drivers and 2 presets per driver.

Features and Functions Seat Memory Positions User Settings Technical

Favorite

F&I eMenu Benefits

Apr 11, 2024

Discover how using F&I eMenus can reduce sales pressure and streamlines dealership processes.

Customer Experience Customer Satisfaction Finance and Insurance (F&I) Respecting Customer's Time F&I Sales

Favorite

12V Battery Tips for EVs

Apr 10, 2024

Learn more about the 12V battery in EVs and how to keep it performing in tip-top shape.

Customer Experience Customer Satisfaction Delivery Features and Functions IQS Sales Service

Favorite

Crafting an Excellent Customer Experience

Apr 9, 2024

Discover the different ways you can help elevate your customer’s experience and earn their loyalty.

Customer Experience Customer Satisfaction Needs Assessment Understanding Customer Needs Sales

Favorite

Adjusting Extended Rear View Settings

Apr 9, 2024

Learn about the Rear View Monitor settings available on certain Kia vehicles that extend the rear view display duration.

ADAS Features and Functions Rear View Monitor User Settings Technical

Favorite

Importance of a Customer Intro-to-Service

Apr 4, 2024

Introducing your customers to the Service Department can help increase Service satisfaction and potentially boost sales.

CSE Customer Experience Customer Satisfaction Intro-to-Service Sales Service

Favorite

Nailing Down Your Customer’s Needs

Apr 3, 2024

Learn tips for understanding your customer’s needs. Help enhance the customer Delivery experience while reducing Problems on Delivery (POD)!

CSE Customer Experience Customer Satisfaction Delivery Needs Assessment Understanding Customer Needs Sales

Favorite

Needs Assessment = Needs to Listen

Apr 2, 2024

In our 2nd episode, it’s needs assessment time. Let's see if Daniel is truly listening to the customer or should he be benched?

Customer Experience Customer Satisfaction SSI Primetime Sales

Favorite

Benefits of A/C Automatic Drying

Mar 28, 2024

Available on certain Kia models, A/C automatic drying helps reduce potential air conditioning odor which can improve the customer’s ownership experience.

A/C Automatic Drying EV EV6 Features and Functions KGIS Technical

Favorite

Split Screen Settings

Mar 27, 2024

Learn how to display various information like maps, media info, clock, and more with Apple CarPlay®* and Android Auto™* split screen (on certain Kia vehicles).

Customer Experience Customer Satisfaction Delivery Features and Functions IQS Split Screen Settings Sales Service