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Recommending Portfolio and User Guides

Jul 29, 2024

Take the time to explain the customer education resources available in the vehicle portfolio and user guides.

Customer Experience Customer Satisfaction IQS Portfolio and User Guides Sales Service

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Adjusting ADAS^* Volume and User Settings

Jul 24, 2024

Learn how to adjust the volume of common ADAS* features and user settings from the instrument cluster or the navigation* system.

ADAS ADAS Volume & User Settings Customer Experience Customer Satisfaction User Settings Sales Service

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Benefits of Online Scheduling

Jul 23, 2024

Discover the benefits for both you and your dealership when scheduling service online.

CSI Customer Experience Customer Satisfaction Online Scheduling Service

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Qmerit: The Home Charger Install Solution

Jul 18, 2024

Discover why Qmerit is Kia’s preferred partner for home charging solutions and explore the exceptional benefits Qmerit provides to customers.

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Returning Vehicles in Pristine Condition

Jul 16, 2024

Use these best practices to ensure vehicles are returned in pristine condition after every Service visit.

Customer Experience Customer Satisfaction Understanding Customer Needs Service

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EV Charge Port Lock

Jul 11, 2024

Learn how to operate the EV charge port lock, including the types of locking options available, accessing the menu settings, and more.

Charging Customer Experience Customer Satisfaction EV EV Charge Port Lock IQS Sales Service

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My Kia Expert@Home^* Scheduler NOW LIVE!

Jul 10, 2024

Discover the new My Kia Expert@Home* appointment scheduler available in the Kia eDelivery Tool for your EV9 customers.

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Managing Customer Expectations

Jul 9, 2024

Use these best practices to manage customer expectations throughout the Service process.

Customer Experience Customer Satisfaction Understanding Customer Needs Service

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Key ADAS^* Lane Technologies

Jun 26, 2024

Learn the differences between Lane Following Assist* and Lane Keeping Assist* and how to help your customers understand them.

ADAS Customer Experience Customer Satisfaction IQS Lane Following Assist (LFA) Lane Keeping Assist (LKA) Sales Service

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Enhancing CSI with Timeliness

Jun 25, 2024

Use these best practices to make the best use of your customer’s time at the dealership.

Best Practices Customer Experience Customer Satisfaction Respecting Customer's Time Service

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Kia Access^* App Resources

Jun 19, 2024

Learn about the resources available in the Kia Access* app that can help your customers.

Customer Experience Customer Satisfaction IQS Sales Service

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Handling High Customer Capacity

Jun 18, 2024

Prepare your dealership for heavier service traffic during the summer months by following these best practices.

Best Practices Customer Experience Customer Satisfaction Respecting Customer's Time Service