The fourth Focus 5 topic to improve the customer sales experience is Delivery best practices. Here are some tips for Delivery best practices, including what to demonstrate, when to follow up, and how to offer a second Delivery.

Review the 6-point Walkaround method and explain its importance.

Do you understand how to use Niro Hybrid's battery reset feature?

Enabling digital retail tools on your website and using eMenus will allow customers to fill out forms ahead of time. Not only will this improve customer satisfaction due to lower wait times, but it also typically increases F&I sales.

Our third Focus 5 topic for elevating customer experience is improving Finance & Insurance (F&I) wait times. At the core of this goal, we are respecting our customer’s time and showing them we care. 

Learn how to monitor EV energy consumption and how to reduce the impact on range*.

Did you know that the remote start* is not available on this trim of the Forte?

Initial Quality Study (IQS)* helps us understand customer perceptions of quality after 90 days of ownership. Specifically, IQS* measures how satisfied our customers are with the quality of their vehicles and the thoroughness of the delivery process (higher IQS* scores indicate fewer reported problems per 100 vehicles). Click on the links below for the PDFs with important IQS* Quick Tips to help your customers better understand their vehicle.  Rear Seat Entertainment System (IQS QT #22) 

Find the proper wheel alignment specifications for the 2023 Niro here.

Transparency is the second Focus 5 topic for improving our customers’ sales experiences. The number one reason customers didn’t purchase from Kia was a lack of transparency in the dealership around pricing. Transparency in pricing will help elevate the customer experience and build brand loyalty.

Learn why a Perfect Delivery is essential.

Learn the correct procedure for raising windshield wipers.