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Understanding Remote Smart Parking Assist^* (RSPA)

Apr 5, 2023

Discover the convenience of Remote Smart Parking Assist* and how to explain it to your customers.

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Check the Dates on High-Voltage Gloves

Apr 4, 2023

Do you know when to check your high-voltage gloves? Find out here.

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Creating the Best Customer Experience

Apr 4, 2023

Check out ways to improve your customer’s experience.

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Make Use of eContracting

Mar 30, 2023

Make use of eContracting to reduce F&I wait times for customers.

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The Importance of Intro-to-Service

Mar 28, 2023

Introducing customers to the Service Department increases service satisfaction and the chance of potential future sales.

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High-Speed Controller Area Network (CAN) Basics

Mar 28, 2023

Do you understand High-Speed Controller Area Network? Discover the basics of this modern advancement.

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Charge Port Pin Functions

Mar 23, 2023

Find out more about the EV charge port pins and their various functions.

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Delivery and Understanding Your Customer’s Needs

Mar 23, 2023

It is always necessary to completely understand the customer’s needs to enhance their experience, but it also minimizes POD.

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Understanding Over-the-Air (OTA) Updates

Mar 21, 2023

Learn the basics of Over-the-Air Updates and their importance for your customers.

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Vehicle Condition During Delivery

Mar 21, 2023

Every vehicle must be delivered in perfect condition in order to maximize repeat and referral business.

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EV Customers

Mar 16, 2023

EV customers are the last of our Focus 5 topics for elevating customers’ experiences. Electrified vehicles are an important part of the Kia brand, so it’s vital that you become an EV BeliEVer. 

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Always Reconfirm Your Customer’s Needs

Mar 15, 2023

When customers are confident it can be tempting to skip ahead in the sales process, but it’s essential that every single customer’s needs are understood and reconfirmed.

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