Your Sales Manager Can Help Build Customer Trust

Looking for a turbo boost to build customer trust and rapport? Look no further than your Sales Manager!

Let the Kia Team magic unfold by bringing your Manager into the mix early—after the meet and greet or before the demo drive. This will help your customers feel confident that the entire Kia Team is committed to helping them select the vehicle that best suits their needs. And don’t hold off too long—a late intro may come off as insincere.

This simple yet impactful practice can help create a ‘restaurant manager’ check-in appeal, showing customers appreciation and building rapport.

Your Sales Manager can help you:

• Set the vibe with a warm greeting. Ensure customers are comfortable with the specific greeting method.
• Welcome the customer to the dealership, thanking them for checking it out.
• Give a thumbs-up to your skills as the Sales Consultant.
• Quickly outline the sales process.

And hey, don’t overlook your digital presence!

• When you’re video chatting or speaking on the phone, give your customer a friendly smile and a warm greeting.
• Make sure you know your stuff when it comes to video chat tech.
• If your website has a web chat feature, use it.
• Keep your website’s pricing and info updated, clear, and accurate.

A top-notch customer experience can help boost your conversion rates, bringing in repeat and referral business down the line.

Let’s focus on making things great for our customers!