Voice Recognition Functionality

Tips:

To help your customers get the best experience from the Voice Recognition feature in their vehicle, walk them through the following tips:

• Pressing the “Talk” or “Voice” button on the steering wheel may help customers interact with the infotainment system and reduce potential distraction.
• Speaking the command “HELP” will provide a list of the available commands for the current mode in vehicles that have on-board voice recognition.

Functions:

Voice Recognition can assist drivers with the following functions:

• Cellphone: Check the phone’s directory, display recent calls, or make a call (Bluetooth^®* connection required).
• Navigation^* System (if equipped): Find points of interest, nearest restaurants, gas stations, public places, parks, or specific address.
• Music: Play music from a connected media device or change channels on the radio (FM/AM/SiriusXM^®*).

Availability:

• For vehicles with AVN 5.0 Wide head unit (Navigation^*), Voice Recognition is available for smart phone functionality and music capability.
• For vehicles with D. Audio 2.0 Value (Non-Navigation^*), Voice Recognition capability is only available with Apple CarPlay^®* and Android Auto^™*.
  • If the vehicle is equipped with Apple CarPlay^®*/Android Auto^™*, emphasize use of this technology as it may provide an enhanced customer voice recognition experience.

Watch the Voice Recognition Tips video to learn more so you can explain how to use voice recognition to your customers during Delivery or at the Service Drive. This video is available to watch at any time and can be shared with customers.

Sincerely,

Ownership Experience Team
Kia America, Inc.