Vehicle Condition After Service

The condition of vehicle returned plays a major role in service satisfaction because it demonstrates the level of respect and care taken by your Service Department.

Vehicle Return Best Practices:

1. Physically check each vehicle to verify all work was completed properly
2. Vacuum and wash every car prior to redelivery, notifying the customer of the extra time needed to level set wait time expectations
3. Redeliver vehicles with the settings returned to the customer’s preset positions
4. Utilize hang tags to signify the vehicle was vacuumed and washed

At the time of delivery, let customers know what measures you have taken, as these gestures will be greatly appreciated. Also, make sure to walk customers to their vehicles and thank them for their business to leave a great last impression.

Sincerely,

National Service Operations Team
Kia America, Inc.