KIA P2M Posts Favorite Understanding Kia Features & Functions The Kia vehicles on KiaPPC.com highlight Important to Explain features and delivery tips. Taking the time to thoroughly explain these features and functions at delivery makes your customer more comfortable with operating new features on their own. By fully understanding your customer’s needs and providing thorough instruction, this can help keep your customer experience scores (SEI) high. How to help ensure your customers understand their vehicle’s features and functions: Use the Kia eDelivery Tool and register the customer for Kia Connect*Complete available KU trainings on KDealerAsk customers what questions they have during the Contact After DeliverySchedule a second delivery, if necessary Sincerely, Sales and Field Operations TeamKia America, Inc. CSE Customer Experience Customer Satisfaction Delivery Features and Functions Kia eDelivery Tool Sales More Kia P2M Posts We’d love your feedback! Email Address* Please help us by providing feedback that could make the ePRG work even better for you.*Rate Your Experience*Rate Your ExperienceExcellentPretty goodNeutralNot so greatTerrible KiaExpert@Home × My Kia Expert@Home* is a nationwide program (for a limited time only) that offers a complementary, personalized, & premium follow-up features demonstration for the EV9 in person or virtually.