Understanding Kia Features & Functions

The Kia vehicles on KiaPPC.com highlight Important to Explain features and delivery tips.

Taking the time to thoroughly explain these features and functions at delivery makes your customer more comfortable with operating new features on their own. By fully understanding your customer’s needs and providing thorough instruction, this can help keep your customer experience scores (SEI) high.

How to help ensure your customers understand their vehicle’s features and functions:

• Use the Kia eDelivery Tool and register the customer for Kia Connect^*
• Complete available KU trainings on KDealer
• Ask customers what questions they have during the Contact After Delivery
• Schedule a second delivery, if necessary

Sincerely,

Sales and Field Operations Team
Kia America, Inc.