Tips for a Spotless Vehicle Delivery

Imagine this: A customer picks up their brand-new vehicle, thrilled to drive it home—only to find smudged windows, a dusty dashboard, or even a small scratch. That’s not the first impression you want your customer to have!

A spotless, well-prepared vehicle enhances customer satisfaction, builds trust, and increases the likelihood of repeat business and referrals.

Here’s a checklist to get the vehicle ready for Delivery:

• Exterior & Interior Cleanliness: Wash, vacuum, and polish to perfection
• Crystal-Clear Windows: No streaks or smudges
• Flawless Appearance: Inspect from all angles for dents, dings, or scratches
• Feature Functionality: Test all key vehicle features to ensure they work properly
• Tire Pressure Check: Ensure proper inflation
• Fuel or Charge Level: Make sure vehicle has a full tank of gas or fully charged battery for EV
• Keys & Accessories: Confirm all key fobs and accessories are included
• Paperwork Ready: Ensure a smooth, hassle-free handoff by having all paperwork prepared and ready

Using the Kia eDelivery Tool

The Kia eDelivery Tool streamlines the Delivery checkpoint, guiding you through each step for a consistent and seamless delivery.

As you’re delivering the vehicle to the customer, encourage them to inspect their new vehicle and confirm everything meets their expectations. Once the inspection is complete, they can tap “Accept” on the tablet screen.

A few extra minutes of preparation can make all the difference! For more tips on delivering an exceptional experience, check out the Kia Learning Center for Delivery.

Look for your weekly tips via email and P2M; next topic: Contact Customers After Delivery

^{* Important Safety Information and Legal Disclaimers can be found in the link at the bottom of the page.}