Reduce F&I Wait Times with Digital Retail

We all value our time, don’t we?

In the world of F&I, digital retail tools are your secret weapon! By using these tools on your dealership website, you can not only save your customers’ time, but also increase the likelihood of selling F&I products. These tools make learning about F&I easy, and customers can explore their options independently. Pretty cool, right?

How to Reduce F&I Wait Time:

• Promote Online Transactions: Encourage customers to use digital retail tools for a faster, more efficient experience.
• Prepare for In-Person Visits: If an in-person visit is necessary, have paperwork ready—trade-in values and credit checks included. Let your customers choose their preferred appointment location, whether it’s at your dealership or the comfort of their own home.
• Introduce the Finance Manager Early: For in-dealership transactions, introduce the Finance Manager early, set clear expectations for the F&I meeting, and give customers an estimated time frame.
• Use eMenus to Close the Deal: Customize eMenus based on the customer’s needs for a more personalized experience.
• Maintain Transparency: Be clear about online pricing, pre-approvals, and the entire process, all the way to the final signature.

By embracing digital tools, preparing your paperwork in advance, and guiding your customers through F&I, you can ensure a smooth and enjoyable experience.

And here’s the kicker: Customers who engage with digital retail tools tend to spend more and make additional purchases!

It’s time to elevate the F&I customer experience and truly make it shine!

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