Reduce F&I Wait Times with Digital Retail

Everyone wants their time respected, right?

When it comes to F&I, digital retail tools can be your biggest ally! Using these tools on your dealership website can not only save your customers time but help boost the chances of selling F&I products. They can help make learning about F&I a breeze, and customers can enjoy being able to pick what they want on their own. Cool, huh?

To cut down F&I wait times:

• Encourage customers to utilize digital retail tools for online transactions.
• If in-person is a must, prep paperwork like a champ in advance, including trade-in values and credit checks. Let customers choose the appointment location—your dealership or their cozy home!
• Introduce the Finance Manager early for in-dealership transactions, be clear about the F&I meeting, and let customers know how long it’ll take.
• Seal the deal with eMenus tailored to the customer’s needs.
• Keep it transparent from online pricing to pre-approval to the final signature.

By plugging into digital tools, nailing paperwork, and guiding them through F&I, you can help give customers a pleasant, smoother sales experience.

But wait, there’s more: customers who use digital retail tools tend to spend more and buy more!

Time to rock that F&I customer experience!