Transparency is the second Focus 5 topic for improving our customers’ sales experiences. The number one reason customers didn’t purchase from Kia was a lack of transparency in the dealership around pricing. Transparency in pricing will help elevate the customer experience and build brand loyalty.

Find the proper wheel alignment specifications for the 2023 Niro here.

Learn the correct procedure for raising windshield wipers.

Learn why a Perfect Delivery is essential.

Treatment is the first of our Focus 5 topics for improving our customers’ sales experiences. In today’s micro video, we share small steps you can take to care about your customers and respect their time.  

Learn about Battery Saver+ mode, available on Kia's EV's and Hybrids.

Find out why it's important to introduce the Sales Manager early and be transparent with pricing.

Download the latest model code list here!

Initial Quality Study (IQS)* helps us understand customer perceptions of quality after 90 days of ownership. Specifically, IQS* measures how satisfied our customers are with the quality of their vehicles and the thoroughness of the delivery process (higher IQS* scores indicate fewer reported problems per 100 vehicles). Click on the links below for the PDFs with important IQS* Quick Tips to help your customers better understand their vehicle.  Capacitive Touch Door Handles (IQS QT #19) Can you explain the operation of Kia’s capacitive touch door handles to your customers?

Learn how to completely understand a customer’s needs.

Initial Quality Study* (IQS) helps us understand customer perceptions of quality after 90 days of ownership. Specifically, IQS* measures how satisfied our customers are with the quality of their vehicles and the thoroughness of the delivery process (higher IQS* scores indicate fewer reported problems per 100 vehicles). Click on the PDF links below with important IQS* Quick Tips to help your customers better understand their vehicle.   Dual Clutch Transmission (DCT) (IQS QT #16) Learn how to operate our Dual-Clutch Transmission.