Kia Push-2-Mobile (P2M)

Mar 30, 2023

Make use of eContracting to reduce F&I wait times for customers.
CSE Customer Experience Customer Satisfaction eContracting Finance and Insurance (F&I) Sales

Mar 28, 2023

Introducing customers to the Service Department increases service satisfaction and the chance of potential future sales.
Creating Value in Service CSE Customer Experience Customer Satisfaction Delivery Intro-to-Service Sales

Mar 21, 2023

Every vehicle must be delivered in perfect condition in order to maximize repeat and referral business.
CSE Customer Experience Customer Satisfaction Delivery Kia eDelivery Tool Vehicle Condition Sales

Mar 16, 2023

EV customers are the last of our Focus 5 topics for elevating customers’ experiences. Electrified vehicles are an important part of the Kia brand, so it’s vital that you become an EV BeliEVer. 
CSE Sales

Mar 15, 2023

When customers are confident it can be tempting to skip ahead in the sales process, but it’s essential that every single customer’s needs are understood and reconfirmed.
CSE Customer Experience Customer Satisfaction Delivery Understanding Customer Needs Sales

Mar 14, 2023

In order to maximize the chances of winning a sale, make sure your demo drive is long enough to showcase all aspects of the Kia vehicle that are important to your customer.
CSE Customer Experience Customer Satisfaction Demonstration Sales

Mar 9, 2023

The fourth Focus 5 topic to improve the customer sales experience is Delivery best practices. Here are some tips for Delivery best practices, including what to demonstrate, when to follow up, and how to offer a second Delivery.
CSE Sales