Every vehicle must be delivered in perfect condition in order to maximize repeat and referral business.

EV customers are the last of our Focus 5 topics for elevating customers’ experiences. Electrified vehicles are an important part of the Kia brand, so it’s vital that you become an EV BeliEVer. 

When customers are confident it can be tempting to skip ahead in the sales process, but it’s essential that every single customer’s needs are understood and reconfirmed.

In order to maximize the chances of winning a sale, make sure your demo drive is long enough to showcase all aspects of the Kia vehicle that are important to your customer.

The fourth Focus 5 topic to improve the customer sales experience is Delivery best practices. Here are some tips for Delivery best practices, including what to demonstrate, when to follow up, and how to offer a second Delivery.

Review the 6-point Walkaround method and explain its importance.

Do you understand how to use Niro Hybrid's battery reset feature?

Enabling digital retail tools on your website and using eMenus will allow customers to fill out forms ahead of time. Not only will this improve customer satisfaction due to lower wait times, but it also typically increases F&I sales.

Our third Focus 5 topic for elevating customer experience is improving Finance & Insurance (F&I) wait times. At the core of this goal, we are respecting our customer’s time and showing them we care. 

Learn how to monitor EV energy consumption and how to reduce the impact on range*.

Initial Quality Study (IQS)* helps us understand customer perceptions of quality after 90 days of ownership. Specifically, IQS* measures how satisfied our customers are with the quality of their vehicles and the thoroughness of the delivery process (higher IQS* scores indicate fewer reported problems per 100 vehicles). Click on the links below for the PDFs with important IQS* Quick Tips to help your customers better understand their vehicle.  Rear Seat Entertainment System (IQS QT #22) 

Did you know that the remote start* is not available on this trim of the Forte?