Favorite Timely Customer Greetings and Updates Jun 6, 2023 Get best practice tips such as greeting customers immediately and providing accurate updates for higher service satisfaction performance. Creating Value in Service CSI Customer Experience Service Favorite Tech Toolbox Videos: HV Cooling System May 30, 2023 Check out the latest Tech Toolbox videos focused on High-Voltage Cooling Systems for best handling practices. High-Voltage Cooling System KGIS Tech Toolbox Technical Technical Favorite Important LKA and LFA Operations May 30, 2023 It's important to explain the LKA* and LFA* features and activation during delivery or on the service drive to help improve IQS* scores. Feature-Function-Benefit IQS Lane Following Assist (LFA) Lane Keeping Assist (LKA) Sales Service Favorite Idle, Stop & Go (ISG) Operation May 25, 2023 It's important to explain the Idle, Stop & Go* (ISG) feature and benefits during delivery and on the service drive to improve IQS. Feature-Function-Benefit Idle, Stop & Go (ISG) IQS Sales Service Favorite B2QScan App Repair Order Number Input May 23, 2023 Knowing how to input the RO# in the B2QScan App is useful when it is not available on the test. B2QScan App Battery Warranty Claim KGIS Technical Technical Favorite EV6 Delivery Preparation May 18, 2023 Learn how to prepare for an EV6 delivery and elevate your customer’s experience with a thorough pre-delivery inspection and ITE review. CSE Customer Experience Customer Satisfaction Delivery EV Sales Favorite Carnival 2nd & 3rd Row Seats May 17, 2023 Read here to explain and demonstrate the Carnival’s 2nd & 3rd row seats to customers during Delivery or at the Service Drive. Carnival Customer Experience Customer Satisfaction Demonstration IQS Walkaround Sales Service Favorite Benefits of Using the Kia eDelivery Tool May 16, 2023 Discover the Kia eDelivery Tool benefits such as streamlined Kia Connect* enrollment and a better customer experience. CSE Customer Experience Customer Satisfaction Delivery Kia eDelivery Tool Sales Favorite Kia VTAP May 16, 2023 Kia VTAP launched to help increase service capacity and productivity by training former Military Technicians! Kia VTAP Technical Training Veterans Technical Favorite HomeLink®* Wireless Control System May 11, 2023 Learn how to confirm HomeLink®* availability and key points to share with customers. CSE Customer Experience Customer Satisfaction Delivery Demonstration HomeLink® Walkaround Sales Favorite Smart Power Liftgate with Auto Close May 10, 2023 Be able to explain the Smart Power Liftgate with Auto Close and its resources to customers with equipped 2024 Carnivals. Carnival Customer Experience Customer Satisfaction Demonstration IQS Smart Power Liftgate Walkaround Sales Service Favorite Understanding Kia Features & Functions May 9, 2023 Ensure your customers are comfortable with vehicle features and functions with the Kia eDelivery Tool, completing KU trainings, and more. CSE Customer Experience Customer Satisfaction Delivery Features and Functions Kia eDelivery Tool Sales Posts navigation Previous 1 … 16 17 18 … 24 Next Disclaimers
Favorite Tech Toolbox Videos: HV Cooling System May 30, 2023 Check out the latest Tech Toolbox videos focused on High-Voltage Cooling Systems for best handling practices. High-Voltage Cooling System KGIS Tech Toolbox Technical Technical Favorite Important LKA and LFA Operations May 30, 2023 It's important to explain the LKA* and LFA* features and activation during delivery or on the service drive to help improve IQS* scores. Feature-Function-Benefit IQS Lane Following Assist (LFA) Lane Keeping Assist (LKA) Sales Service Favorite Idle, Stop & Go (ISG) Operation May 25, 2023 It's important to explain the Idle, Stop & Go* (ISG) feature and benefits during delivery and on the service drive to improve IQS. Feature-Function-Benefit Idle, Stop & Go (ISG) IQS Sales Service Favorite B2QScan App Repair Order Number Input May 23, 2023 Knowing how to input the RO# in the B2QScan App is useful when it is not available on the test. B2QScan App Battery Warranty Claim KGIS Technical Technical Favorite EV6 Delivery Preparation May 18, 2023 Learn how to prepare for an EV6 delivery and elevate your customer’s experience with a thorough pre-delivery inspection and ITE review. CSE Customer Experience Customer Satisfaction Delivery EV Sales Favorite Carnival 2nd & 3rd Row Seats May 17, 2023 Read here to explain and demonstrate the Carnival’s 2nd & 3rd row seats to customers during Delivery or at the Service Drive. Carnival Customer Experience Customer Satisfaction Demonstration IQS Walkaround Sales Service Favorite Benefits of Using the Kia eDelivery Tool May 16, 2023 Discover the Kia eDelivery Tool benefits such as streamlined Kia Connect* enrollment and a better customer experience. CSE Customer Experience Customer Satisfaction Delivery Kia eDelivery Tool Sales Favorite Kia VTAP May 16, 2023 Kia VTAP launched to help increase service capacity and productivity by training former Military Technicians! Kia VTAP Technical Training Veterans Technical Favorite HomeLink®* Wireless Control System May 11, 2023 Learn how to confirm HomeLink®* availability and key points to share with customers. CSE Customer Experience Customer Satisfaction Delivery Demonstration HomeLink® Walkaround Sales Favorite Smart Power Liftgate with Auto Close May 10, 2023 Be able to explain the Smart Power Liftgate with Auto Close and its resources to customers with equipped 2024 Carnivals. Carnival Customer Experience Customer Satisfaction Demonstration IQS Smart Power Liftgate Walkaround Sales Service Favorite Understanding Kia Features & Functions May 9, 2023 Ensure your customers are comfortable with vehicle features and functions with the Kia eDelivery Tool, completing KU trainings, and more. CSE Customer Experience Customer Satisfaction Delivery Features and Functions Kia eDelivery Tool Sales Posts navigation Previous 1 … 16 17 18 … 24 Next Disclaimers
Favorite Important LKA and LFA Operations May 30, 2023 It's important to explain the LKA* and LFA* features and activation during delivery or on the service drive to help improve IQS* scores. Feature-Function-Benefit IQS Lane Following Assist (LFA) Lane Keeping Assist (LKA) Sales Service Favorite Idle, Stop & Go (ISG) Operation May 25, 2023 It's important to explain the Idle, Stop & Go* (ISG) feature and benefits during delivery and on the service drive to improve IQS. Feature-Function-Benefit Idle, Stop & Go (ISG) IQS Sales Service Favorite B2QScan App Repair Order Number Input May 23, 2023 Knowing how to input the RO# in the B2QScan App is useful when it is not available on the test. B2QScan App Battery Warranty Claim KGIS Technical Technical Favorite EV6 Delivery Preparation May 18, 2023 Learn how to prepare for an EV6 delivery and elevate your customer’s experience with a thorough pre-delivery inspection and ITE review. CSE Customer Experience Customer Satisfaction Delivery EV Sales Favorite Carnival 2nd & 3rd Row Seats May 17, 2023 Read here to explain and demonstrate the Carnival’s 2nd & 3rd row seats to customers during Delivery or at the Service Drive. Carnival Customer Experience Customer Satisfaction Demonstration IQS Walkaround Sales Service Favorite Benefits of Using the Kia eDelivery Tool May 16, 2023 Discover the Kia eDelivery Tool benefits such as streamlined Kia Connect* enrollment and a better customer experience. CSE Customer Experience Customer Satisfaction Delivery Kia eDelivery Tool Sales Favorite Kia VTAP May 16, 2023 Kia VTAP launched to help increase service capacity and productivity by training former Military Technicians! Kia VTAP Technical Training Veterans Technical Favorite HomeLink®* Wireless Control System May 11, 2023 Learn how to confirm HomeLink®* availability and key points to share with customers. CSE Customer Experience Customer Satisfaction Delivery Demonstration HomeLink® Walkaround Sales Favorite Smart Power Liftgate with Auto Close May 10, 2023 Be able to explain the Smart Power Liftgate with Auto Close and its resources to customers with equipped 2024 Carnivals. Carnival Customer Experience Customer Satisfaction Demonstration IQS Smart Power Liftgate Walkaround Sales Service Favorite Understanding Kia Features & Functions May 9, 2023 Ensure your customers are comfortable with vehicle features and functions with the Kia eDelivery Tool, completing KU trainings, and more. CSE Customer Experience Customer Satisfaction Delivery Features and Functions Kia eDelivery Tool Sales Posts navigation Previous 1 … 16 17 18 … 24 Next Disclaimers
Favorite Idle, Stop & Go (ISG) Operation May 25, 2023 It's important to explain the Idle, Stop & Go* (ISG) feature and benefits during delivery and on the service drive to improve IQS. Feature-Function-Benefit Idle, Stop & Go (ISG) IQS Sales Service Favorite B2QScan App Repair Order Number Input May 23, 2023 Knowing how to input the RO# in the B2QScan App is useful when it is not available on the test. B2QScan App Battery Warranty Claim KGIS Technical Technical Favorite EV6 Delivery Preparation May 18, 2023 Learn how to prepare for an EV6 delivery and elevate your customer’s experience with a thorough pre-delivery inspection and ITE review. CSE Customer Experience Customer Satisfaction Delivery EV Sales Favorite Carnival 2nd & 3rd Row Seats May 17, 2023 Read here to explain and demonstrate the Carnival’s 2nd & 3rd row seats to customers during Delivery or at the Service Drive. Carnival Customer Experience Customer Satisfaction Demonstration IQS Walkaround Sales Service Favorite Benefits of Using the Kia eDelivery Tool May 16, 2023 Discover the Kia eDelivery Tool benefits such as streamlined Kia Connect* enrollment and a better customer experience. CSE Customer Experience Customer Satisfaction Delivery Kia eDelivery Tool Sales Favorite Kia VTAP May 16, 2023 Kia VTAP launched to help increase service capacity and productivity by training former Military Technicians! Kia VTAP Technical Training Veterans Technical Favorite HomeLink®* Wireless Control System May 11, 2023 Learn how to confirm HomeLink®* availability and key points to share with customers. CSE Customer Experience Customer Satisfaction Delivery Demonstration HomeLink® Walkaround Sales Favorite Smart Power Liftgate with Auto Close May 10, 2023 Be able to explain the Smart Power Liftgate with Auto Close and its resources to customers with equipped 2024 Carnivals. Carnival Customer Experience Customer Satisfaction Demonstration IQS Smart Power Liftgate Walkaround Sales Service Favorite Understanding Kia Features & Functions May 9, 2023 Ensure your customers are comfortable with vehicle features and functions with the Kia eDelivery Tool, completing KU trainings, and more. CSE Customer Experience Customer Satisfaction Delivery Features and Functions Kia eDelivery Tool Sales Posts navigation Previous 1 … 16 17 18 … 24 Next Disclaimers
Favorite B2QScan App Repair Order Number Input May 23, 2023 Knowing how to input the RO# in the B2QScan App is useful when it is not available on the test. B2QScan App Battery Warranty Claim KGIS Technical Technical Favorite EV6 Delivery Preparation May 18, 2023 Learn how to prepare for an EV6 delivery and elevate your customer’s experience with a thorough pre-delivery inspection and ITE review. CSE Customer Experience Customer Satisfaction Delivery EV Sales Favorite Carnival 2nd & 3rd Row Seats May 17, 2023 Read here to explain and demonstrate the Carnival’s 2nd & 3rd row seats to customers during Delivery or at the Service Drive. Carnival Customer Experience Customer Satisfaction Demonstration IQS Walkaround Sales Service Favorite Benefits of Using the Kia eDelivery Tool May 16, 2023 Discover the Kia eDelivery Tool benefits such as streamlined Kia Connect* enrollment and a better customer experience. CSE Customer Experience Customer Satisfaction Delivery Kia eDelivery Tool Sales Favorite Kia VTAP May 16, 2023 Kia VTAP launched to help increase service capacity and productivity by training former Military Technicians! Kia VTAP Technical Training Veterans Technical Favorite HomeLink®* Wireless Control System May 11, 2023 Learn how to confirm HomeLink®* availability and key points to share with customers. CSE Customer Experience Customer Satisfaction Delivery Demonstration HomeLink® Walkaround Sales Favorite Smart Power Liftgate with Auto Close May 10, 2023 Be able to explain the Smart Power Liftgate with Auto Close and its resources to customers with equipped 2024 Carnivals. Carnival Customer Experience Customer Satisfaction Demonstration IQS Smart Power Liftgate Walkaround Sales Service Favorite Understanding Kia Features & Functions May 9, 2023 Ensure your customers are comfortable with vehicle features and functions with the Kia eDelivery Tool, completing KU trainings, and more. CSE Customer Experience Customer Satisfaction Delivery Features and Functions Kia eDelivery Tool Sales Posts navigation Previous 1 … 16 17 18 … 24 Next Disclaimers
Favorite EV6 Delivery Preparation May 18, 2023 Learn how to prepare for an EV6 delivery and elevate your customer’s experience with a thorough pre-delivery inspection and ITE review. CSE Customer Experience Customer Satisfaction Delivery EV Sales Favorite Carnival 2nd & 3rd Row Seats May 17, 2023 Read here to explain and demonstrate the Carnival’s 2nd & 3rd row seats to customers during Delivery or at the Service Drive. Carnival Customer Experience Customer Satisfaction Demonstration IQS Walkaround Sales Service Favorite Benefits of Using the Kia eDelivery Tool May 16, 2023 Discover the Kia eDelivery Tool benefits such as streamlined Kia Connect* enrollment and a better customer experience. CSE Customer Experience Customer Satisfaction Delivery Kia eDelivery Tool Sales Favorite Kia VTAP May 16, 2023 Kia VTAP launched to help increase service capacity and productivity by training former Military Technicians! Kia VTAP Technical Training Veterans Technical Favorite HomeLink®* Wireless Control System May 11, 2023 Learn how to confirm HomeLink®* availability and key points to share with customers. CSE Customer Experience Customer Satisfaction Delivery Demonstration HomeLink® Walkaround Sales Favorite Smart Power Liftgate with Auto Close May 10, 2023 Be able to explain the Smart Power Liftgate with Auto Close and its resources to customers with equipped 2024 Carnivals. Carnival Customer Experience Customer Satisfaction Demonstration IQS Smart Power Liftgate Walkaround Sales Service Favorite Understanding Kia Features & Functions May 9, 2023 Ensure your customers are comfortable with vehicle features and functions with the Kia eDelivery Tool, completing KU trainings, and more. CSE Customer Experience Customer Satisfaction Delivery Features and Functions Kia eDelivery Tool Sales Posts navigation Previous 1 … 16 17 18 … 24 Next Disclaimers
Favorite Carnival 2nd & 3rd Row Seats May 17, 2023 Read here to explain and demonstrate the Carnival’s 2nd & 3rd row seats to customers during Delivery or at the Service Drive. Carnival Customer Experience Customer Satisfaction Demonstration IQS Walkaround Sales Service Favorite Benefits of Using the Kia eDelivery Tool May 16, 2023 Discover the Kia eDelivery Tool benefits such as streamlined Kia Connect* enrollment and a better customer experience. CSE Customer Experience Customer Satisfaction Delivery Kia eDelivery Tool Sales Favorite Kia VTAP May 16, 2023 Kia VTAP launched to help increase service capacity and productivity by training former Military Technicians! Kia VTAP Technical Training Veterans Technical Favorite HomeLink®* Wireless Control System May 11, 2023 Learn how to confirm HomeLink®* availability and key points to share with customers. CSE Customer Experience Customer Satisfaction Delivery Demonstration HomeLink® Walkaround Sales Favorite Smart Power Liftgate with Auto Close May 10, 2023 Be able to explain the Smart Power Liftgate with Auto Close and its resources to customers with equipped 2024 Carnivals. Carnival Customer Experience Customer Satisfaction Demonstration IQS Smart Power Liftgate Walkaround Sales Service Favorite Understanding Kia Features & Functions May 9, 2023 Ensure your customers are comfortable with vehicle features and functions with the Kia eDelivery Tool, completing KU trainings, and more. CSE Customer Experience Customer Satisfaction Delivery Features and Functions Kia eDelivery Tool Sales Posts navigation Previous 1 … 16 17 18 … 24 Next Disclaimers
Favorite Benefits of Using the Kia eDelivery Tool May 16, 2023 Discover the Kia eDelivery Tool benefits such as streamlined Kia Connect* enrollment and a better customer experience. CSE Customer Experience Customer Satisfaction Delivery Kia eDelivery Tool Sales Favorite Kia VTAP May 16, 2023 Kia VTAP launched to help increase service capacity and productivity by training former Military Technicians! Kia VTAP Technical Training Veterans Technical Favorite HomeLink®* Wireless Control System May 11, 2023 Learn how to confirm HomeLink®* availability and key points to share with customers. CSE Customer Experience Customer Satisfaction Delivery Demonstration HomeLink® Walkaround Sales Favorite Smart Power Liftgate with Auto Close May 10, 2023 Be able to explain the Smart Power Liftgate with Auto Close and its resources to customers with equipped 2024 Carnivals. Carnival Customer Experience Customer Satisfaction Demonstration IQS Smart Power Liftgate Walkaround Sales Service Favorite Understanding Kia Features & Functions May 9, 2023 Ensure your customers are comfortable with vehicle features and functions with the Kia eDelivery Tool, completing KU trainings, and more. CSE Customer Experience Customer Satisfaction Delivery Features and Functions Kia eDelivery Tool Sales Posts navigation Previous 1 … 16 17 18 … 24 Next Disclaimers
Favorite Kia VTAP May 16, 2023 Kia VTAP launched to help increase service capacity and productivity by training former Military Technicians! Kia VTAP Technical Training Veterans Technical Favorite HomeLink®* Wireless Control System May 11, 2023 Learn how to confirm HomeLink®* availability and key points to share with customers. CSE Customer Experience Customer Satisfaction Delivery Demonstration HomeLink® Walkaround Sales Favorite Smart Power Liftgate with Auto Close May 10, 2023 Be able to explain the Smart Power Liftgate with Auto Close and its resources to customers with equipped 2024 Carnivals. Carnival Customer Experience Customer Satisfaction Demonstration IQS Smart Power Liftgate Walkaround Sales Service Favorite Understanding Kia Features & Functions May 9, 2023 Ensure your customers are comfortable with vehicle features and functions with the Kia eDelivery Tool, completing KU trainings, and more. CSE Customer Experience Customer Satisfaction Delivery Features and Functions Kia eDelivery Tool Sales Posts navigation Previous 1 … 16 17 18 … 24 Next Disclaimers
Favorite HomeLink®* Wireless Control System May 11, 2023 Learn how to confirm HomeLink®* availability and key points to share with customers. CSE Customer Experience Customer Satisfaction Delivery Demonstration HomeLink® Walkaround Sales Favorite Smart Power Liftgate with Auto Close May 10, 2023 Be able to explain the Smart Power Liftgate with Auto Close and its resources to customers with equipped 2024 Carnivals. Carnival Customer Experience Customer Satisfaction Demonstration IQS Smart Power Liftgate Walkaround Sales Service Favorite Understanding Kia Features & Functions May 9, 2023 Ensure your customers are comfortable with vehicle features and functions with the Kia eDelivery Tool, completing KU trainings, and more. CSE Customer Experience Customer Satisfaction Delivery Features and Functions Kia eDelivery Tool Sales Posts navigation Previous 1 … 16 17 18 … 24 Next Disclaimers
Favorite Smart Power Liftgate with Auto Close May 10, 2023 Be able to explain the Smart Power Liftgate with Auto Close and its resources to customers with equipped 2024 Carnivals. Carnival Customer Experience Customer Satisfaction Demonstration IQS Smart Power Liftgate Walkaround Sales Service Favorite Understanding Kia Features & Functions May 9, 2023 Ensure your customers are comfortable with vehicle features and functions with the Kia eDelivery Tool, completing KU trainings, and more. CSE Customer Experience Customer Satisfaction Delivery Features and Functions Kia eDelivery Tool Sales Posts navigation Previous 1 … 16 17 18 … 24 Next Disclaimers
Favorite Understanding Kia Features & Functions May 9, 2023 Ensure your customers are comfortable with vehicle features and functions with the Kia eDelivery Tool, completing KU trainings, and more. CSE Customer Experience Customer Satisfaction Delivery Features and Functions Kia eDelivery Tool Sales Posts navigation Previous 1 … 16 17 18 … 24 Next Disclaimers