Managing During High Capacity

The summer months may bring heavier service traffic, so it’s important to prepare for this potential increase. Take a look at the following best practices.

Busy Season Best Practices:

• Right size your dealership for the potentially higher volume of customers, including expanding hours of operation and ensuring adequate staffing for Express Service
• There are several things your dealership can do to help manage high volume, such as relocating PDI, used car reconditioning, and heavy line work (engines and transmissions) to an off-site location to free up shop space
• Utilize Service Lane Technology to streamline and automate processes

While these best practices may require some planning, it can help increase the possibility of repeat business, customer retention, and dealership profitability.

Sincerely,

National Service Operations Team
Kia America, Inc.