KIA P2M Posts Favorite F&I Wait Times Our third Focus 5 topic for elevating customer experience is improving Finance & Insurance (F&I) wait times. At the core of this goal, we are respecting our customer’s time and showing them we care. CSE Sales More Kia P2M Posts We’d love your feedback! Email Address* Please help us by providing feedback that could make the ePRG work even better for you.*Rate Your Experience*Rate Your ExperienceExcellentPretty goodNeutralNot so greatTerrible KiaExpert@Home × My Kia Expert@Home* is a nationwide program (for a limited time only) that offers a complementary, personalized, & premium follow-up features demonstration for the EV9 in person or virtually.