EV Service Customers Know and Expect More

Kia’s EV customers tend to have higher household incomes and are more tech-savvy, which means they have higher expectations and knowledge when it comes to their vehicles and the service they receive. They also expect dealership service personnel to be knowledgeable about EV technology.

To deliver an elevated experience for our EV customers, you can follow these best practices to prepare for their visit.

EV Service Best Practices

• Ensure you and your teams have completed the EV training courses within Kia University
• Work towards having adequate charging stations at the dealership
• Return the EV with a higher charge than when the customer brought it in

EV owners are expecting an elevated service experience that matches the driving experience of their new EV. By preparing for these customers and taking extra care, you can increase the chance of them becoming loyal service customers to your dealership.

Sincerely,

National Service Operations Team
Kia America, Inc.