Kia ePRGs
Kia Learning Center
Kia P2M
KIA P2M Posts Favorite

EV Charge Port Lock

2025 Sportage Plug-In Hybrid pre-production model shown

For all our EV and PHEV customers, understanding how to navigate the charge port is essential for optimizing their charging* experience. During the vehicle orientation process, take the time to explain the operation of the EV charge port, including the ability to customize when the charging* connector can be locked and unlocked while in the charging* inlet.

Access Charging* Connector Locking Mode Settings (ccNC Head Unit)

  1. Select the EV icon.
  2. Select the Reserved Charging icon.
  3. Select AC Charger.

Access Charging* Connector Locking Mode Settings (AVN5.0W Head Unit)

  1. Select the EV icon.
  2. Select the Settings icon.
  3. Select Charging Connector Locking Mode.

Charging* Connector Locking Modes

  • Always Lock Mode: The connector locks when the charging* connector is plugged into the charging* inlet until all doors are unlocked.
    • If the charging* connector is unlocked after unlocking all doors, but the cable is not disconnected within 15 seconds, or if the doors are locked again, the connector will automatically lock again.
  • Lock While Charging Mode: The connector locks when charging* starts. The connector unlocks when charging* is complete.
  • Do Not Lock Mode: The connector unlocks regardless of the state of charging*. Press the charging* connector release button to disconnect the connector.
CategoryLock While Charging*Always LockDo Not Lock
Before Charging*XOX
While Charging*OOX
Finished Charging*XOX

Troubleshooting

When using AC (L1/L2) charging* and the charging* cable does not detach from the vehicle, press lock, then unlock on the remote key fob to unlock the vehicle and the charge port (may need to complete more than once). For DC (L3) charging*, the charge session must be stopped before unplugging.

Check out the EV Charging – Charger Door, Lock Release, Instant Charging video on Kia’s Features & Functions YouTube™* Channel to learn more about explaining these features during Delivery or at the Service Drive.

Thank you for your efforts to ensure that our customers understand the technology features in their vehicles!

Sincerely,
Ownership Experience Team
Kia America

*Important Safety Information and Legal Disclaimers can be found in the link at the bottom of the page.

Charging Customer Experience Customer Satisfaction EV EV Charge Port Lock IQS Sales Service
More Kia P2M Posts

We’d love your feedback!

  • Rate Your Experience