Customer Intro-to-Service

The Kia Service Department plays a crucial role in your customer’s journey, not only enhancing their service satisfaction but also driving potential future sales.

A simple introduction to the Service Department can go a long way in establishing trust and ensuring customers return for future service needs.

Here are some tips to make that introduction seamless and effective:

• Introduce customers to the Service Manager, ensuring they also grab a business card for future reference.
• Show them exactly where and how to enter the Service Drive.
• Point out our factory-trained technicians and the importance of using genuine Kia parts and accessories.
• Inform customers of service hours and any dealership amenities that could enhance their experience.
• Let them know where to find maintenance details in their Owner’s Manual or the Warranty & Consumer Information Manual in their glovebox.
• Schedule their first service appointment during Delivery by using Kia eDelivery, the Kia Owner’s Portal, via Kia Connect, or on the dealership’s website.

While sales may help customers choose their first Kia, it’s the Service Department that can help keep them coming back for the next one!

Look for your weekly tips via email and P2M; next topic: Crafting an Excellent Customer Experience

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