Creating Value and Trust

By delivering service experiences that create value, we build trust and create Kia advocates, which increases retention and loyalty.

How To Create Value and Trust

• Explain all the benefits of customers having their vehicles serviced by a Kia dealership, such as:
  • Genuine Kia Parts & Accessories
  • OEM-trained Technicians
• Always seek customers’ approval before commencing work and ensure customers understand and agree to the charges
• Make sure the dealership website is always updated with current pricing and matches the Kia Accessory website

Remember to communicate these values to your service customers when they visit the dealership.

Sincerely,

National Service Operations Team
Kia America, Inc.