Contact Customers After Delivery

Your job isn’t over when the customer drives off the lot—there’s still work to do!

A quick follow-up after Delivery can make all the difference in ensuring customer satisfaction, fostering trust, and even generating future business.

Why take the time to check in?

Here’s what a simple post-Delivery call or message can do:

• Ensure Customer Satisfaction: A follow-up lets you address any concerns early, ensuring the customer is happy with their new vehicle and building trust for future business.
• Gain Referral Business: Happy customers love to share their excitement! A positive post-Delivery experience makes them more likely to recommend your dealership to friends and family.
• Build the Relationship: Checking in shows you care beyond the sale. This personal touch fosters long-term loyalty, increasing the chances of repeat business down the road.

A follow-up doesn’t need to be complicated. A quick call, text, or email thanking them for their purchase and asking if they have any questions goes a long way.

By making post-Delivery communication a priority, you’ll create positive experiences, boost customer loyalty, and even drive future success for the dealership.

Look for your weekly tips via email and P2M; next topic: Dealership Facility and Customer Lounge (Amenities)

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