Benefits of Online Scheduling

Online scheduling isn’t just a convenience for customers—it’s a powerful tool that can help your Service Department run smoothly and efficiently. By allowing customers to book appointments online, your team can better prepare for the day’s workload, check VIN details ahead of time, ensure parts availability, and proactively notify customers about any recalls or action campaigns.

Benefits of Online Scheduling for the Service Department

• Better planning: Know what to expect each day by accessing appointment details in advance.
• Save time: Reduce phone traffic and free up staff from manual scheduling tasks.
• Seamless integration: Works in conjunction with Kia Connect and eDelivery Appointment requests for a unified scheduling experience (ref. Kia Connect on KDealer+ for full details).

Benefits of Online Scheduling for the Customers

• Convenience and flexibility: Book appointments when it suits their schedule, with easy-to-use tools.
• Personalized requests: Customers can specify needs such as alternate transportation directly when booking.
• Improved communication: Builds trust by allowing dealerships to keep customers informed throughout their service experience.

For online scheduling to deliver maximum value, it’s essential to set up your system properly—aligning it with your staffing and availability. Promote this tool actively to your customers to boost adoption and enjoy smoother, more predictable service operations.