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Handling High Customer Capacity

Jun 18, 2024

Prepare your dealership for heavier service traffic during the summer months by following these best practices.

Best Practices Experiencia del cliente La satisfacción del cliente Respetar el tiempo del cliente Servicio

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Pro Tips for Wireless Phone Charging^*

Jun 13, 2024

Learn how to use the wireless phone chargers* available in certain vehicles and discover best practices for charging.

Experiencia del cliente La satisfacción del cliente IQS Carga inalámbrica del teléfono Ventas Servicio

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Customer Greetings and Timely Updates

Jun 11, 2024

Start off on the right foot with your customer using these simple best practices.

Best Practices Experiencia del cliente Customer Greetings La satisfacción del cliente Timely Updates Servicio

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Discover Easy EV Navigation^*

Jun 6, 2024

Check out these EV-focused features included with Kia’s in-vehicle navigation* system that can help your customers optimize their drive.

VE Caracteristicas y funciones Navigation Ventas Servicio

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Fixed Right First Time (FRFT) Best Practices

Jun 4, 2024

Learn how to improve your Fixed Right First Time (FRFT) score with these best practices.

Experiencia del cliente La satisfacción del cliente Fixed Right First Time Servicio

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EV Customer Service Best Practices

May 28, 2024

Improve your interactions with EV customers by following these best practices.

CSI Experiencia del cliente La satisfacción del cliente EV Customer Best Practices Comprender las necesidades del cliente Servicio

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Choosing an EV Charger

May 22, 2024

Did you know the Kia Accessories department has two different types of EV chargers for customers to choose from. Learn more here!

cargando VE Caracteristicas y funciones Ventas Servicio

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Reminder: Primetime is Here

May 21, 2024

Remember that customers who purchase vehicles in March through May are likely to be surveyed by J.D. Power* about their experience!

CSE Experiencia del cliente La satisfacción del cliente Entrega Ventas

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Benefits of the Kia eDelivery Tool

May 16, 2024

Learn how the Kia eDelivery Tool can help you provide streamlined, high-quality, and customized deliveries every time!

CSE Experiencia del cliente La satisfacción del cliente Entrega Herramienta de entrega electrónica de Kia Ventas

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HomeLink^®* Wireless Control System

May 15, 2024

Learn what devices HomeLink®* can operate and what pairing and compatibility info to share with customers.

CSE Experiencia del cliente La satisfacción del cliente Entrega Demostración HomeLink® Recorrido Ventas

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Understanding Kia Features & Functions

May 14, 2024

Ensure customers are comfortable with features and functions by completing training, helping customers register for Kia Connect*, and more!

CSE Experiencia del cliente La satisfacción del cliente Entrega Caracteristicas y funciones Herramienta de entrega electrónica de Kia Ventas

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SPPM Updated for Clarity on Campaigns

May 13, 2024

Revised Service Policies instruct dealers not to decline repairs related to completed Recall or Service Campaigns. See SPPM section 7.6 for updated information.

Experiencia del cliente La satisfacción del cliente Recall Campaign Service Campaigns Servicio