Initial Quality Study* (IQS) helps us understand customer perceptions of quality after 90 days of ownership. Specifically, IQS* measures how satisfied our customers are with the quality of their vehicles and the thoroughness of the delivery process (higher IQS* scores indicate fewer reported problems per 100 vehicles). Click on the PDF links below with important IQS* Quick Tips to help your customers better understand their vehicle.   Dual Clutch Transmission (DCT) (IQS QT #16) Learn how to operate our Dual-Clutch Transmission.

Are you able to help customers troubleshoot issues with Wireless Apple CarPlay®* & Android Auto™*? Find out how here.

Find out how to help customers set up Wireless Apple CarPlay®* & Android Auto™*.

Learn how to help your customers personalize their Kia Drive Wise* settings.

Did you know that during IQS sales season, many of your vehicles will have this handy resource inserted in the driver’s side sun visor clip? This card provides QR codes to many of the impactful video resources available to customers. By pointing them to this card, you can help elevate their understanding of key features and prevent frustrations with their new Kia down the road. The card is plastic so it’s a long-lasting reference tool that helps customers navigate to key resources down the road.

Discover how to use EV6's cutting-edge switchable controller for the climate and infotainment controls.

Find out the power of a positive follow-up with your customers.

Learn how customers can easily update information for Kia Connect* in the Kia Access* app.

Discover best practices for effective follow-ups with your customers.

Find out how to help customers set up a charge schedule for their EV.

Do you know how to use an EV charger? Learn here.