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Understanding Wireless Phone Charging^*

Jun 15, 2023

Learn how to demonstrate wireless phone charging* (if equipped) and teach customers how to conveniently recharge their compatible phone while on the go.

Experiencia del cliente La satisfacción del cliente Demostración IQS Carga inalámbrica del teléfono Ventas Servicio

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A Visit to Techline in Irvine, CA

Jun 13, 2023

Learn about how Techline operates and how Technicans can make the process more efficient for everyone.

KGIS Línea tecnológica Entrenamiento tecnico Técnico

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Managing During High Capacity

Jun 13, 2023

By planning for the potentially busy summer months, you can better manage higher service traffic and maximize customer satisfaction.

Creación de valor en el servicio CSI Horario estelar de CSI Experiencia del cliente Servicio

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Parallel and Perpendicular Parking with RSPA^*

Jun 8, 2023

Full RSPA* can help customers parallel and perpendicular park and is available on certain models. Learn more here!

VE Kia conduce inteligentemente Asistente de estacionamiento inteligente remoto Ventas Servicio

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Motores y transmisiones remanufacturados

Jun 6, 2023

Read how to select the right lubricants for remanufactured assemblies shipped with no oil for best vehicle performance.

KGIS Motores y transmisiones remanufacturados Entrenamiento tecnico Técnico

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Timely Customer Greetings and Updates

Jun 6, 2023

Get best practice tips such as greeting customers immediately and providing accurate updates for higher service satisfaction performance.

Creación de valor en el servicio CSI Experiencia del cliente Servicio

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Tech Toolbox Videos: HV Cooling System

May 30, 2023

Check out the latest Tech Toolbox videos focused on High-Voltage Cooling Systems for best handling practices.

Sistema de refrigeración de alto voltaje KGIS Caja de herramientas tecnológicas Técnico Técnico

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Important LKA and LFA Operations

May 30, 2023

It's important to explain the LKA* and LFA* features and activation during delivery or on the service drive to help improve IQS* scores.

Característica-Función-Beneficio IQS Asistente de seguimiento de carril (LFA) Asistente de mantenimiento de carril (LKA) Ventas Servicio

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Idle, Stop & Go (ISG) Operation

May 25, 2023

It's important to explain the Idle, Stop & Go* (ISG) feature and benefits during delivery and on the service drive to improve IQS.

Característica-Función-Beneficio Inactivo, detener y continuar (ISG) IQS Ventas Servicio

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B2QScan App Repair Order Number Input

May 23, 2023

Knowing how to input the RO# in the B2QScan App is useful when it is not available on the test.

Aplicación B2QScan Reclamación de garantía de batería KGIS Técnico Técnico

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EV6 Delivery Preparation

May 18, 2023

Learn how to prepare for an EV6 delivery and elevate your customer’s experience with a thorough pre-delivery inspection and ITE review.

CSE Experiencia del cliente La satisfacción del cliente Entrega VE Ventas

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Carnival 2nd & 3rd Row Seats

May 17, 2023

Read here to explain and demonstrate the Carnival’s 2nd & 3rd row seats to customers during Delivery or at the Service Drive.

Carnaval Experiencia del cliente La satisfacción del cliente Demostración IQS Recorrido Ventas Servicio