Wireless Apple CarPlay^®* & Android Auto^™*

Help customers set up Wireless Apple CarPlay^®* and Android Auto^™* (if equipped) and help get them excited about the connectivity features of their vehicle. Available on certain 2024 models without navigation^*, Wireless Apple CarPlay^®* & Android Auto^™* offer connectivity to the infotainment system and allow customers to use navigation^* apps, make and receive phone calls, play music, and much more.

Note that Apple CarPlay^®* is only available wirelessly with a non-navigation screen, whereas Android Auto^™* can be used wirelessly or with a USB cable.

Wireless Apple CarPlay^®* & Android Auto^™* Setup Procedure

Android Auto^™* users: Download and install the Android Auto^™* app from the Google Play^™ Store^*.

On the vehicle’s infotainment screen:

1. Press the Setup on-screen or Setup hard key.
2. Seleccionar Device Connections > Phone Projection > Add New.
   
   On the smartphone device:
   
3. Connect the phone through Bluetooth^®* and accept any requests on the phone to connect to Bluetooth^®*.
4. Once the phone is connected through Bluetooth^®*, accept all requests on the phone to connect Apple CarPlay^®* or Android Auto^™* wirelessly.
   
   On the vehicle’s infotainment screen:
   
5. Seleccionar OK to enable wireless Apple CarPlay^®* or Android Auto^™*.

Troubleshooting

Phone Not Responding Error

The following message may appear on the infotainment screen while using Apple CarPlay^®* or Android Auto^™* in certain locations:

“Phone Not Responding. Please reconnect it and try again.”

Troubleshooting Procedure

1. Advise the customer to update their device to the latest available phone operating system version.
   • For Android^™*: Go to Settings > Bluetooth^® Connections and delete the vehicle’s device.
   • For iPhone^®: Go to Settings > General > CarPlay^® and delete the vehicle’s device.
2. On the vehicle’s infotainment screen:
   • Go to Setup > Device Connection > Bluetooth^® Connections and delete all paired devices.
   • Go to Setup > Device Connection > Phone Projection and delete all the paired devices.
3. Re-pair Bluetooth^®* and Apple CarPlay^®* or Android Auto^™* with the vehicle’s infotainment system and the customer’s phone.

Check out this Wireless Apple CarPlay^®* and Android Auto^™* video to learn more so you can explain the setup and troubleshooting procedures to your customers during Delivery or at the Service Drive. This video is available to watch at any time and can be shared with customers.

Kia also advises customers to update the head unit to the latest software by visiting https://update.kia.com/US/EN/Main.

Sincerely,

Ownership Experience Team
Kia America, Inc.