Why EV6 Delivery is Different

The EV6 is a key step forward for the Kia brand, and this vehicle draws the attention of customers who have done their research. They’re intrigued by this stylish, sleek electric vehicle, and they’re excited to own one! They’re also more likely to have engaged with digital retail online and expect that their pre-visit information will be used to make the experience within the dealership more efficient.

Your commitment to an elevated customer experience will help Kia continue to attract new customers who are drawn to our electrified vehicles. Before an EV6 customer comes into the dealership—either to meet your team or for Delivery—prepare by:

• Ensuring the vehicle has been detailed to your satisfaction. If you see any spots where the vehicle needs to be freshened or cleaned again, arrange for that before the customer arrives.
• Checking for any damage (scratches/dings) on the exterior of the EV6. Note these details within the Kia eDelivery Tool, as appropriate.
• Reviewing customer information and/or questions submitted online from the customer.
• Cleaning up the dealership, including wiping down surfaces, removing any clutter, and organizing desk spaces. If they were looking for more information or had a specific question, make sure you have the answers before they come into the dealership.