Vehicle Delivery Condition – Kia America, Inc.

Delivering exceptional experiences leaves a lasting impression on customers and enhances the perception of the Kia brand. One of those experiences is delivering your customers’ new vehicles in pristine condition. Follow these steps during every delivery to create a memorable experience:

Inspect Exterior Paint and Trim
· Ensure there are no exterior scratches, scrapes, or dings. Inspect all surfaces under ample lighting, with special attention to the bumpers.

Ensure Vehicle Cleanliness
· Make sure there are no dirt or scuff marks on the door trim panels, instrument panel, console, or seats/seatbacks.
· Thoroughly clean all glass surfaces inside and out, ensuring they are streak-free.

Verify Tire Pressure Settings
·      The tires must be set to the correct specifications to ensure the best overall driving experience for the customer. You can find the ideal pressure (PSI) listed in the door jamb.
·      Over-inflated tires reduce ride comfort, while under-inflated tires can trigger the Tire Pressure Monitoring System (TPMS) warning light.
·      NOTE: As for our dealer inventory storage process, keep in mind that it includes setting tire pressures much higher than the ideal pressure to help prevent tire flat spotting while stored in inventory.

Thank you for your efforts to ensure that our customers receive their vehicles in pristine condition!

Sincerely,

Ownership Experience Team
Kia America

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