Understanding Kia Features & Functions

When you hand over the keys to a Kia, you’re not just handing over a product; you’re delivering an experience! Imagine your customer’s excitement when they first sit in their new vehicle, armed with all the knowledge they need to unlock its full potential.

Taking the time to explain the features and functions at Delivery isn’t just about ticking off a box—it’s about demonstrating to your customer that you understand their needs and providing the info they need to operate new features on their own. Not only is this a benefit for your customers—it can also help keep your customer experience scores (SEI) high!

You can check out the electronic Product Reference Guides for our vehicles on KiaPPC.com to discover Important to Explain (ITE) features and key delivery tips.

Here are some ways to ensure your customers understand their vehicle’s features and functions:

• Complete available Kia University trainings on KDealer+
• Use the Kia eDelivery Tool to help register customers for Kia Connect^*
• Follow up with customers and ask them if they have any questions
• Schedule a second Delivery, if necessary

By explaining the features and functions, you’re not just teaching customers how to get the most out of their vehicle, but instilling confidence and excitement!

^* Important Safety Information and Legal Disclaimers can be found in the link at the bottom of the page.