Returning Vehicles in Pristine Condition

How a vehicle is returned says everything about the care and respect your Service Department has for a customer’s investment. A clean, properly serviced vehicle—along with a thoughtful redelivery experience—reinforces trust and builds long-term satisfaction.

Vehicle Return Best Practices

• Physically inspect every vehicle before redelivery to ensure all work was completed correctly.
• Vacuum and wash each vehicle, and let the customer know ahead of time if this will add to their wait.
• Return all vehicle settings (like seat and mirrors) to the customer’s original preferences.
• Reset the service light to confirm the service was performed.
• Remove protective coverings from seats, steering wheels, and floors.
• Use hang tags to let customers know their vehicle was cleaned and cared for.
• For EVs, return the vehicle with a higher battery charge than when it arrived.
• Walk the customer to their vehicle and thank them for their business—it’s a small gesture that leaves a big impression.

By taking the time to get redelivery right, you show customers their vehicle—and their time—truly matter!