Returning Vehicles in Pristine Condition

The condition of how a vehicle is returned plays a major role in Service satisfaction as it demonstrates the level of respect and care taken by your Service Department for one of your customers’ largest investments.

Vehicle Return Best Practices

• Physically check each vehicle to verify all work was completed properly.
• Vacuum and wash every vehicle prior to redelivery, notifying the customer of the extra time needed to level set wait time expectations.
• Redeliver vehicles with the settings returned to the customer’s preset positions.
• Make sure the service light is reset so the customers knows the service was performed.
• Remove all protective seat and steering covers prior to redelivery.
• Utilize hang tags to signify the vehicle was vacuumed and washed.
• For EVs, return the vehicle with a higher charge than when the customer brought it in.

At the time of redelivery, let customers know what measures you have taken, as these gestures will be greatly appreciated.

And finally, make sure to walk customers to their vehicles and thank them for their business to leave a great last impression.

Sincerely,

National Service Operations Team
Kia America, Inc.