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Recommending Portfolio and User Guides

Jul 29, 2024

Take the time to explain the customer education resources available in the vehicle portfolio and user guides.

Experiencia del cliente La satisfacción del cliente IQS Portfolio and User Guides Ventas Servicio

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Adjusting ADAS^* Volume and User Settings

Jul 24, 2024

Learn how to adjust the volume of common ADAS* features and user settings from the instrument cluster or the navigation* system.

ADAS ADAS Volume & User Settings Experiencia del cliente La satisfacción del cliente User Settings Ventas Servicio

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Benefits of Online Scheduling

Jul 23, 2024

Discover the benefits for both you and your dealership when scheduling service online.

CSI Experiencia del cliente La satisfacción del cliente Programación en línea Servicio

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Qmerit: The Home Charger Install Solution

Jul 18, 2024

Discover why Qmerit is Kia’s preferred partner for home charging solutions and explore the exceptional benefits Qmerit provides to customers.

cargando Experiencia del cliente La satisfacción del cliente VE Qmerit Ventas

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Returning Vehicles in Pristine Condition

Jul 16, 2024

Use these best practices to ensure vehicles are returned in pristine condition after every Service visit.

Experiencia del cliente La satisfacción del cliente Comprender las necesidades del cliente Servicio

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EV Charge Port Lock

Jul 11, 2024

Learn how to operate the EV charge port lock, including the types of locking options available, accessing the menu settings, and more.

cargando Experiencia del cliente La satisfacción del cliente VE EV Charge Port Lock IQS Ventas Servicio

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My Kia Expert@Home^* Scheduler NOW LIVE!

Jul 10, 2024

Discover the new My Kia Expert@Home* appointment scheduler available in the Kia eDelivery Tool for your EV9 customers.

VE EV9 Herramienta de entrega electrónica de Kia My Kia Expert@Home Ventas

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Managing Customer Expectations

Jul 9, 2024

Use these best practices to manage customer expectations throughout the Service process.

Experiencia del cliente La satisfacción del cliente Comprender las necesidades del cliente Servicio

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Key ADAS^* Lane Technologies

Jun 26, 2024

Learn the differences between Lane Following Assist* and Lane Keeping Assist* and how to help your customers understand them.

ADAS Experiencia del cliente La satisfacción del cliente IQS Asistente de seguimiento de carril (LFA) Asistente de mantenimiento de carril (LKA) Ventas Servicio

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Enhancing CSI with Timeliness

Jun 25, 2024

Use these best practices to make the best use of your customer’s time at the dealership.

Best Practices Experiencia del cliente La satisfacción del cliente Respetar el tiempo del cliente Servicio

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Kia Access^* App Resources

Jun 19, 2024

Learn about the resources available in the Kia Access* app that can help your customers.

Experiencia del cliente La satisfacción del cliente IQS Ventas Servicio

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Handling High Customer Capacity

Jun 18, 2024

Prepare your dealership for heavier service traffic during the summer months by following these best practices.

Best Practices Experiencia del cliente La satisfacción del cliente Respetar el tiempo del cliente Servicio