Favorito

Managing Customer Expectations

Jul 15, 2025

Setting clear expectations through accurate time estimates, transparent pricing, and more improves the customer service experience.

CSI Experiencia del cliente La satisfacción del cliente Managing Expectations Comprender las necesidades del cliente Servicio

Favorito

Puerta levadiza eléctrica inteligente^*

Jul 10, 2025

Learn how to use the Smart Power Liftgate* and discover some key tips and tricks for using and customizing this feature.

Experiencia del cliente La satisfacción del cliente IQS Puerta levadiza eléctrica inteligente Ventas Servicio

Favorito

Enhancing CSI with Timeliness

Jul 8, 2025

Saving customers time is essential to delivering a positive and lasting service experience.

CSI Experiencia del cliente La satisfacción del cliente Respetar el tiempo del cliente Servicio

Favorito

Dealership Facility and Customer Lounge

Jun 24, 2025

Having a welcoming facility and customer lounge shows that you appreciate their business, which can lead to increased customer satisfaction.

CSI Experiencia del cliente Customer Lounge La satisfacción del cliente Dealership Facility Servicio

Favorito

Handling High Customer Capacity

Jun 17, 2025

Prepare your dealership for heavier service traffic during the summer months by following these best practices.

Best Practices CSI Experiencia del cliente La satisfacción del cliente Respetar el tiempo del cliente Servicio

Favorito

Customer Greetings and Timely Updates

Jun 10, 2025

Start off on the right foot with your customer using these simple best practices.

Best Practices CSI Experiencia del cliente Customer Greetings La satisfacción del cliente Timely Updates Servicio

Favorito

Fixed Right First Time (FRFT) Best Practices

Jun 3, 2025

Learn how to improve your Fixed Right First Time (FRFT) performance with these best practices.

CSI Experiencia del cliente La satisfacción del cliente Fixed Right First Time Servicio

Favorito

EV Customer Service Best Practices

May 27, 2025

Improve your interactions with EV customers by following these best practices.

CSI Experiencia del cliente La satisfacción del cliente EV Customer Best Practices Comprender las necesidades del cliente Servicio

Favorito

Benefits of the Kia eDelivery Tool

May 22, 2025

The Kia eDelivery Tool helps streamline vehicle delivery, facilitating a smooth process and fostering customer loyalty through personalized service.

CSE Experiencia del cliente La satisfacción del cliente Entrega Herramienta de entrega electrónica de Kia SSI Ventas

Favorito

2025 Kia Sorento HEV & PHEV Sales Sheet

May 21, 2025

Learn about the key competitive advantages of the 2025 Kia Sorento HEV & PHEV.

2025 Sorento HEV/PHEV Competition Competitive Advantages Ventas

Favorito

HomeLink^®* Wireless Control System

May 20, 2025

Help customers unlock the power of HomeLink®*, if equipped, by showing how their vehicles can control garage doors, lights, and more.

CSE Experiencia del cliente La satisfacción del cliente Entrega Demostración HomeLink® SSI Ventas

Favorito

Understanding Kia Features & Functions

May 15, 2025

Explaining key features and functions helps customers feel confident, satisfied, and more likely to return to your dealership.

CSE Experiencia del cliente La satisfacción del cliente Entrega Caracteristicas y funciones Herramienta de entrega electrónica de Kia SSI Ventas