Kia Push-2-Móvil (P2M)

Mar 21, 2023

Every vehicle must be delivered in perfect condition in order to maximize repeat and referral business.
CSE Experiencia del cliente La satisfacción del cliente Entrega Herramienta de entrega electrónica de Kia Condición del vehículo Ventas

Mar 16, 2023

EV customers are the last of our Focus 5 topics for elevating customers’ experiences. Electrified vehicles are an important part of the Kia brand, so it’s vital that you become an EV BeliEVer. 
CSE Ventas

Mar 15, 2023

When customers are confident it can be tempting to skip ahead in the sales process, but it’s essential that every single customer’s needs are understood and reconfirmed.
CSE Experiencia del cliente La satisfacción del cliente Entrega Comprender las necesidades del cliente Ventas

Mar 14, 2023

In order to maximize the chances of winning a sale, make sure your demo drive is long enough to showcase all aspects of the Kia vehicle that are important to your customer.
CSE Experiencia del cliente La satisfacción del cliente Demostración Ventas

Mar 9, 2023

The fourth Focus 5 topic to improve the customer sales experience is Delivery best practices. Here are some tips for Delivery best practices, including what to demonstrate, when to follow up, and how to offer a second Delivery.
CSE Ventas

Mar 7, 2023

Enabling digital retail tools on your website and using eMenus will allow customers to fill out forms ahead of time. Not only will this improve customer satisfaction due to lower wait times, but it also typically increases F&I sales.
CSE Experiencia del cliente La satisfacción del cliente Comercio minorista digital Finanzas y Seguros (F&I) Respetar el tiempo del cliente Ventas

Mar 2, 2023

Our third Focus 5 topic for elevating customer experience is improving Finance & Insurance (F&I) wait times. At the core of this goal, we are respecting our customer’s time and showing them we care. 
CSE Ventas

Feb 28, 2023

Initial Quality Study (IQS)* helps us understand customer perceptions of quality after 90 days of ownership. Specifically, IQS* measures how satisfied our customers are with the quality of their vehicles and the thoroughness of the delivery process (higher IQS* scores indicate fewer reported problems per 100 vehicles). Click on the links below for the PDFs with important IQS* Quick Tips to help your customers better understand their vehicle.  Rear Seat Entertainment System (IQS QT #22) 
IQS Ventas Servicio

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