Kia ePRG
Centro de aprendizaje de Kia
Kia P2M
KIA P2M Posts Favorito

Kia conectar* Alerts Service Appointment Benefits

Se muestra la pantalla simulada
Kia customers expect a seamless service appointment process, from the vehicle sale, eDelivery, sales-to-service handoff, Kia Owners Portal (KOP), Kia Access App (KAA), phone, text, email, vehicle head-unit, or in-person. Many of these requests are directed through Kia Connect Alerts. See how to use those alerts to benefit you and your customers!  

Requests from the Kia Owners Portal, Kia Access App, and eDelivery App:  

The process depends on which Service Lane Technology (SLT) your Dealership uses:

Automated Scheduling: If you’re using a properly configured Kia Certified SLT scheduler from Xtime, Affinitiv, or InfoMedia that’s integrated with Kia Connect, then these appointment requests are automatically redirected to your Dealership’s SLT appointment booking webpage. Integration support with SLTs from Reynold & Reynolds and CDK is planned for 2024 Q4 and 2025, respectively, so till such time you will need to check for appointment requests daily!

Other SLT: Other SLTs do not receive appointment requests automatically, but you can still receive the requests through KDealer+ via Kia Connect Alerts, so be sure to check these daily! Then follow up with each customer to schedule the time, date, and reason for the visit. Then enter it into your appointment scheduling system, and update Kia Connect Alerts.
Requests From Head Units:  

Appointment requests from head units go to KDealer+ and generate a Kia Connect Alert message, regardless of your SLT. You must follow up with each customer from Kia Connect Alerts to schedule their appointment.  

How to Utilize Kia Connect Alerts  

Regardless of which SLT appointment system your Dealership uses, enroll in Kia Connect Alerts to take advantage of the appointment request and scheduling benefits.
  • Dealer Admin and Field Users: Log in to KDealer+ > More > Administration > Manage User screen. Check the Kia Connect Alert Subscription box in the Dealer Association section.
  • Once you’ve signed up, you’ll see Kia Connect in the Alerts pop-up. Then Kia Connect & Other Customer Alerts can be viewed under Kia Connect > Kia Connect Alerts.
  • Alerts with Open – No Action Taken status means an appointment was requested but no action was taken. Contact customers to set the date and time for the appointment in your Dealership’s SLT and/or DMS, and then update customer status on Kia Connect Alerts.

More information can be found in Help section by clicking on the icon located on the top-right corner of KDealer+, or 1-800-327-2707 (option 1) and/or your Kia Dealer Parts & Service Manager.  

* Important Safety Information and Legal Disclaimers can be found in the link at the bottom of the page.

IQS Kia conectar Servicio Servicio
More Kia P2M Posts

¡Nos encantaría tu opinión!

  • Califica tu experiencia