Impact of Timeliness of CSI

Getting your customers in and out of the dealership in a timely manner can help increase satisfaction and allow them to get on with their busy days.

How to Respect Your Customer’s Time

• Staffing: Ensure there is enough staff to accommodate appointments scheduled and still be able to make the promised vehicle delivery time
• Express Service: For routine maintenance, use Express Service to get customers in and out as quickly as possible, with proper staffing
• Customer Transportation: Offer customers alternative transportation for longer service appointments

Always make sure the provided promised vehicle delivery time is accurate based on the current shop capacity in order to maintain customer trust.

Sincerely,

National Service Operations Team
Kia America, Inc.