Effective Follow-Up

After every service visit, reaching out to customers via their preferred method of contact is crucial to ensure they’re completely satisfied and there are no lingering issues. This follow-up is more than just a courtesy—it’s an opportunity to reinforce trust and demonstrate exceptional service.

How to personalize your follow-up:

• Use their name: Personal connections start with a simple acknowledgment.
• Express gratitude: Show genuine appreciation for their business—every customer matters.
• Smile through the phone: A cheerful tone can make all the difference, even if they can’t see you.
• Listen actively: Pay close attention to their feedback and concerns.

Document any issues the customer shares and work diligently to find the best solution. Offering a satisfactory resolution not only addresses the immediate concern but also reinforces your commitment to their satisfaction.

Following up with customers is your final chance to leave a lasting positive impression and to swiftly handle any potential issues. By closing the loop on every customer’s experience, you’ll significantly boost customer loyalty and ensure they feel valued and heard. This proactive approach transforms satisfied customers into loyal advocates for your dealership.

Sincerely,

National Service Operations Team
Kia America, Inc.

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