KIA P2M Posts Favorito Dealership Facility and Customer Lounge No one looks forward to a long wait at the dealership—but with the right atmosphere, you can turn that time into a positive experience. A clean, comfortable, and welcoming facility can make a big impact on how customers perceive your service and the Kia brand. Here are some best practices to help create a facility that make your customers feel welcomed: Facility Exterior First impressions begin in the parking lot. Keep your dealership exterior clean, well-lit, and free of clutter. Refresh landscaping and maintain tidy walkwaysEnsure signage is clean, visible, and easy to followRemove excessive flags, banners, or window paint that can cheapen the overall impression of your facility Customer LoungeA clean, thoughtfully arranged lounge shows customers you value their time and comfort. Check the lounge 2–3 times per day to replenish coffee, beverages, and snacksKeep furniture clean, the space clutter-free, and restrooms spotless and stockedSet the TV to an appropriate channel at a comfortable volumeDisplay Wi-Fi access info clearlyAdd greenery and ensure furniture is in good condition Clean RestroomsCustomers equate restroom cleanliness with overall professionalism. Clean and restock regularly throughout the dayStore backup supplies out of sightAdd air fresheners and check fixtures for proper function Go Beyond CleanEnhancing the customer experience doesn’t stop at cleanliness. Consider: Offering online appointment schedulingProviding complimentary car washesUtilizing Service Lane TechnologyOffering alternate transportation options Click here to use the Service Amenities Guide to help ensure your facility meets customer expectations—and keeps them coming back! To access the Service Amenities Guide, here is the pathway: KDealer+ > Service > Resources > Amenities Guide CSI Experiencia del cliente Customer Lounge La satisfacción del cliente Dealership Facility Servicio More Kia P2M Posts