Benefits of Online Scheduling

Online scheduling is not only a convenience for customers, but it can also benefit your Service Department.

Benefits of Online Scheduling for the Service Department

• Helps prepare the Service Department for the day’s business volume and allows for planning, such as pulling up VIN details before the customer arrives, ensuring parts availability, and notifying customers of any action campaigns needed.
• Frees up Service Department time/resources devoted to scheduling via phone or other methods by utilizing an online appointment scheduling tool.
• Works in conjunction with Kia Connect^* and Kia eDelivery Tool Appointment requests (Ref. Kia Connect^* on KDealer+ for full details).

Benefits of Online Scheduling for the Customers

• Offers an easy and flexible way for customers to schedule appointments.
• Customers are able to specify their needs (i.e. requesting alternative transportation, etc.) for their service appointment.
• Increases communication and trust with the Service Department.

It is critical that your dealership’s online scheduling system is set up properly to accommodate staffing and availability; if done right, this can be a very powerful tool for both you and your customers. So, be sure to promote the use of online scheduling tools with your customers and share the benefits to increase adoption.

Sincerely,

National Service Operations Team
Kia America, Inc.