Effective Follow-up After Service

Every customer should be contacted after a service visit via their preferred method to ensure there are no outstanding issues.

Personalize the follow-up by:

• Addressing customers by name
• Showing appreciation for their business
• Smiling (it comes through the phone!)
• Paying attention to the customer’s feedback

Document any concerns the customer shares. Then find the best solution that will address the concern and offer a satisfactory resolution for the customer.

Following up with customers is your final opportunity to make a good impression, which can help close the loop on every customer’s experience and improve your customer loyalty.

Sincerely,

National Service Operations Team
Kia America, Inc.