Best Practices — Sales Managers

It is essential for you as a Sales Manager to keep track of the sales activity and the progression of customer interactions. This ensures your sales team is efficiently walking customers through the sales process. You will also want to make sure that your team is setting expectations upfront with the customer in terms of timing and price.

Encourage your team to live out the sales best practices below and remind them to have a plan for how to best serve their customers and to ensure they are transparent and clear with pricing.

Sales Best Practices to Review with Your Team:

• Ask specific questions to completely understand their needs
• Avoid pressuring the customer to buy today
• Give the customer a straight answer
• Use a tablet or screen throughout the sales process
• Use tablets and computer printouts to present pricing instead of hand-written price presentations
• Have Sales Consultants introduce the Sales Manager early in the process to build trust and rapport

By overseeing the sales process and coaching your team to deliver great sales experiences every time, you will increase the chances of repeat and referral business.

Sincerely,
Sales and Field Operations Team
Kia America, Inc.