Best Practices — Sales Consultants

It is essential for you as a Sales Consultant to be prepared. Have a plan for how to best serve your customers and ensure that you are transparent and clear with pricing.

Sales Consultant Best Practices:

• Ask specific questions to completely understand their needs
• Avoid pressuring the customer to buy today
• Give the customer a straight answer
• Use a tablet or screen throughout the sales process
• Present pricing using tablets or computer print-outs. Do not use hand-written price presentations.

By completely understanding your customer’s needs and answering their questions honestly, you help to deliver the best possible customer experience.

Sincerely,
Sales and Field Operations Team
Kia America, Inc.