Troubleshooting Wireless Apple CarPlay^®* & Android Auto^™*

Some customers may have trouble connecting to wireless Apple CarPlay^®* or Android Auto^™* in their new vehicle. By deleting and re-pairing the customer’s device, you can often resolve these issues. Make sure you familiarize yourself with the process, so you can help alleviate potential frustrations and give customers a better overall experience.

Troubleshooting via iPhone^®* or Android^™*

• For iPhone^®*: Go to Settings > General > CarPlay^®* and delete the vehicle’s device.
• For Android^™*: Go to Settings > Bluetooth^®* and delete the vehicle’s device.
• Suggest that your customer update their device to the latest available phone operating system version. 

Troubleshooting via the Infotainment Screen

• Go to SETUP > Device Connection > Bluetooth^®* Connections and delete all the paired devices.
• Go to SETUP > Device Connection > Phone Projection and delete all the paired devices.
• Suggest that your customer updates their head unit to the latest software by visiting: https://update.kia.com/US/EN/Main

Then, re-pair the Bluetooth^®* and Apple CarPlay^®* or Android Auto^™* with the vehicle infotainment head unit and customer’s phone.

For more information, check out the Kia Features & Functions video on wireless Apple CarPlay^®* and Android Auto^™*: https://www.youtube.com/watch?v=U03U1vG0jrc