Dealership Facility and Customer Lounge

No one looks forward to a long wait at the dealership—but with the right atmosphere, you can turn that time into a positive experience. A clean, comfortable, and welcoming facility can make a big impact on how customers perceive your service and the Kia brand.

Here are some best practices to help create a facility that make your customers feel welcomed:

Facility Exterior
First impressions begin in the parking lot. Keep your dealership exterior clean, well-lit, and free of clutter.

• Refresh landscaping and maintain tidy walkways
• Ensure signage is clean, visible, and easy to follow
• Remove excessive flags, banners, or window paint that can cheapen the overall impression of your facility

Customer Lounge
A clean, thoughtfully arranged lounge shows customers you value their time and comfort.

• Check the lounge 2–3 times per day to replenish coffee, beverages, and snacks
• Keep furniture clean, the space clutter-free, and restrooms spotless and stocked
• Set the TV to an appropriate channel at a comfortable volume
• Display Wi-Fi access info clearly
• Add greenery and ensure furniture is in good condition

Clean Restrooms
Customers equate restroom cleanliness with overall professionalism.

• Clean and restock regularly throughout the day
• Store backup supplies out of sight
• Add air fresheners and check fixtures for proper function

Go Beyond Clean
Enhancing the customer experience doesn’t stop at cleanliness. Consider:

• Offering online appointment scheduling
• Providing complimentary car washes
• Utilizing Service Lane Technology
• Offering alternate transportation options

Click here to use the Service Amenities Guide to help ensure your facility meets customer expectations—and keeps them coming back!

To access the Service Amenities Guide, here is the pathway: KDealer+ > Service > Resources > Amenities Guide