Understanding Kia Features & Functions

When you hand over the keys to a new Kia, you’re delivering more than just a vehicle—you’re setting the tone for the entire ownership experience. That first sit behind the wheel should be exciting, empowering, and informative. It’s your job to make sure customers feel confident and in control by showing them how to use their new vehicle’s features.

Taking time during Delivery to explain key functions and technology isn’t just a helpful extra—it’s essential. It shows customers you understand their needs and care about their experience. And it pays off: informed customers are more likely to feel confident in their purchase, satisfied with the service, and loyal to your dealership for future needs.

You can check out the electronic Product Reference Guides for Kia vehicles on KiaPPC.com to discover Important to Explain (ITE) features and key delivery tips.

How to help your customers understand their vehicle’s features and functions:

• Get trained: Complete available Kia University trainings on KDealer+
• Use the Kia eDelivery Tool: Help register customers for Kia Connect^*
• Follow up: A quick check-in after Delivery shows you care and gives customers the chance to ask questions
• Schedule a second delivery: If needed, invite customers back to dive deeper into the features

By clearly walking through key features, you’re doing more than demonstrating buttons—you’re helping customers unlock the full potential of their new vehicle.

Make every Delivery a moment that builds excitement, confidence, and loyalty!

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^*Important Safety Information and Legal Disclaimers can be found in the link at the bottom of the page