SPPM Updated for Clarity on Campaigns

Effective March 2024, the Kia Service Policies & Procedures Manual (SPPM) has been updated to clarify dealer obligations related to Campaigns. These revisions are aimed at ensuring we continue to provide top-notch service to our customers.

Key updates have been made to sections 7.6.3 (Dealer Campaign Responsibilities) and 7.6.4 (California Emission Recall Campaigns):

#1: Do not decline repairs for a customer concern associated with a completed Safety Recall Campaign or Service Campaign. For vehicles that require subsequent repairs to a part affected by any Recall or Service Campaign:

• Warranty or Service Parts claims may be applicable based on vehicle age/mileage eligibility.
• If the vehicle is not eligible for a warranty or Service Parts claim, the dealer can submit a Goodwill claim.

#2: Do not decline coverage for a subsequent repair to parts affected by any Emission Recall Campaign, until you have confirmed the vehicle is ineligible under Emissions Warranty Coverage by time or mileage:

• Validate Emissions Warranty Coverage by performing a Parts Warranty Coverage Validation, and
• Verifying Emissions Coverage within the Warranty Consumer Information Booklet.
• If coverage is unclear, please submit a Warranty Support ticket to KUS.

It’s crucial to stay updated on all types of campaigns, as these initiatives are essential for ensuring the ongoing reliability and performance of Kia vehicles. By staying informed and promptly addressing any open campaigns, you can help customers maintain their trust in the Kia brand. While all campaign types are described in SPPM section 7.6, the most common campaign types are briefly described here:

• A Recall Campaign is a repair program to correct a safety defect or a non-compliance with a Federal Motor Vehicle Safety Standard.
• A Service Campaign is a repair program to correct a defect or problem that is not safety related.
• A Product Improvement Campaign is a repair program to prolong the durability of a part that is not safety related.
• A Service Action is a repair program to correct a defect or problem that is not safety related.
  Note: No customer mailing is sent for Service Actions.

For more information and to read the specific changes, click here to refer to section 7.6 of the Kia Service Policies and Procedures Manual on KDealer+. Revisions are called out in red text.

Pathway to the SPPM: KDealer+ > Service > Resources > Warranty > Warranty Home > Service Policy Manual > 7.6