Resolving Customer Concerns

When an issue occurs during the vehicle sales process, the immediate focus should be to resolve it as effectively and efficiently as possible.

We can’t change a customer’s past experiences, but we can focus on finding solutions and ensuring their future experiences with yourself, the dealership and the Kia brand are exceptional! Here are a few reasons to focus in on these opportunities:

• Demonstrates to customers that the dealership cares about them, promoting a positive relationship.
• Offers a chance to turn a disgruntled customer into a lifelong advocate for the dealership and the brand.
• Provides another opportunity to communicate with the customer.

Remember, focusing on finding a resolution for a customer is perhaps one of the most impactful ways to offer an exceptional customer experience!