KIA P2M Posts Favorite Importance of a Customer Intro-to-Service 2024 Sportage LX shown The Kia Service Department plays an important role in your customer’s journey, especially for service satisfaction and potential future sales! By making time to introduce your customers to Service, you can help put them at ease and set up your dealership for potential future business! Check out these tips for a seamless introduction to the Service Department: Introduce them to the Service Manager and ensure they grab a business card for future reference.Show them where and how to enter the Service Drive.Point out our factory-trained technicians and benefits of genuine Kia Parts and Accessories.Share details about service hours and any amenities the dealership offers.Show them where to find maintenance info in their Owner’s Manual or the Warranty & Consumer Information Manual tucked away in their glovebox.Schedule their first service appointment during Delivery. This can be done using Kia eDelivery, Kia Owner’s Portal, via Kia Connect, or using the Dealer’s website. Remember, Sales may sell the customer’s first Kia vehicle, but Service helps sell their next! CSE Customer Experience Customer Satisfaction Intro-to-Service Sales Service More Kia P2M Posts We’d love your feedback! Email Address* Please help us by providing feedback that could make the ePRG work even better for you.*Rate Your Experience*Rate Your ExperienceExcellentPretty goodNeutralNot so greatTerrible KiaExpert@Home × My Kia Expert@Home* is a nationwide program (for a limited time only) that offers a complementary, personalized, & premium follow-up features demonstration for the EV9 in person or virtually.