Make the Last Impression Count

Active redelivery plays a critical role in service satisfaction as it’s the last impression customers have of their service experience at your dealership.

Redelivery Best Practices

• Review all work to make sure it was completed properly
• Ensure all charges are accurate before walking customers through the repair order
• Physically check the vehicle to make sure it has been cleaned inside and out
• Reset vehicle settings to the customer’s preset positions
• Walk customers to their cars, address them by name, and thank them for their business

Following these best practices for redelivery will not only lead to great lasting impressions with your customers, but it will also help with building trust that turns into future business.

Sincerely,

National Service Operations Team
Kia America, Inc.