KIA P2M Posts Favorite Impact of Timeliness of CSI Simulated screen shown Getting your customers in and out of the dealership in a timely manner can help increase satisfaction and allow them to get on with their busy days. How to Respect Your Customer’s Time Staffing: Ensure there is enough staff to accommodate appointments scheduled and still be able to make the promised vehicle delivery timeExpress Service: For routine maintenance, use Express Service to get customers in and out as quickly as possible, with proper staffingCustomer Transportation: Offer customers alternative transportation for longer service appointments Always make sure the provided promised vehicle delivery time is accurate based on the current shop capacity in order to maintain customer trust. Sincerely,National Service Operations TeamKia America, Inc. Creating Value in Service CSI Primetime Customer Experience Service More Kia P2M Posts We’d love your feedback! Email Address* Please help us by providing feedback that could make the ePRG work even better for you.*Rate Your Experience*Rate Your ExperienceExcellentPretty goodNeutralNot so greatTerrible KiaExpert@Home × My Kia Expert@Home* is a nationwide program (for a limited time only) that offers a complementary, personalized, & premium follow-up features demonstration for the EV9 in person or virtually.